Conflict is a natural part of life

Conflict can be solved in a helpful or hurtful ways

People know the best solutions to their own problems

Conflict managers help others solve conflict by allowing them to think of their own solutions.

Are not judges or police officers

let disputes make the choice about solving disputes

don't give advice or solutions when mediating

are goof listeners

don't gossip

don't get involved when disputants are physically fighting

report on time for duty

complete class work missed during training and meetings times

agree to stay in the program until the end of the year

are positive roll models in the school

don't use physical or verbal violence to solve their own conflicts

treat others respectfully

try to understand what the person is experiencing

don't judge or criticize what the person is saying

restate the main points of what the person is saying and feeling

don't interrupt or give solutions

show you care

-by having a friendly and interesting look at your face

-by facing the person squarely with hands and feet still

-by nodding your head occasionally and using friendly gestures

-by making eye contact

-by using a calm, friendly tone of voice

-by asking questions and making encouraging comments